How We Operate

Reception & Quality Control

• What we do: Receive, inspect, and document every shipment. Count units, validate packaging, and flag discrepancies within 24 hours.
• Why it matters: Manufacturers know exactly what arrived and in what condition before we start distributing.
• How we measure it: Receiving logs, photo evidence, and discrepancy rate below 1%.

Inventory Management

• What we do: Store SKUs in controlled zones, track lot numbers, and set automated reorder points.
• Why it matters: Predictable stock levels prevent stock-outs and overproduction.
• How we measure it: Inventory accuracy audits, rotation velocity, and safety-stock adherence.

Distribution & Logistics

• What we do: Allocate inventory across established retail, wholesale, and digital channels; manage pick-pack-ship operations daily.
• Why it matters: Products reach the right customers without the manufacturer managing multiple partners.
• How we measure it: Fill rate, on-time shipment percentage, and transit-cost per unit.

Returns Management

• What we do: Process RMAs, inspect returned units, and report root causes.
• Why it matters: Lowers waste, protects brand reputation, and feeds back actionable data.
• How we measure it: Return rate, reason codes, and turnaround time for resolution.

Monthly Reporting & Transparency

• What we do: Deliver dashboards summarizing sales by channel, inventory position, and forecast.
• Why it matters: Manufacturers see exactly how every SKU performs and can plan production accordingly.
• How we measure it: On-time delivery of reports, data completeness, and quarterly business reviews.

Account Management & Communication

• What we do: Assign a dedicated lead who coordinates operations, forecasts, and strategic decisions.
• Why it matters: Suppliers have a single contact who understands their products and can escalate quickly.
• How we measure it: Response time SLA (<24h), agenda-based meetings, and satisfaction feedback each quarter.